Need to make a return?

You have 60 days to make a return!

All items must be returned with tags and un-used to receive a full refund.

Bring it back:

Swing into either location (Portland or Freeport, Maine) with your original packing slip, receipt or order confirmation email and we'll refund your payment.

Ship it back:

Please include original packing slip or a piece of paper with order number, name, address, phone number and reason for return and send to:

Arlberg Ski & Surf Shops

Attn: Returns

283 Marginal Way

Portland, ME 04101

Need to make an exchange?

Simply return the item to us and place a new order online. All items ship for Free! We will send your new order immediately which will reduce your wait time. Once we receive your return we will refund your payment the full amount. 

Need to make an exchange?

Simply return the item to us and place a new order online. All items ship for Free! We will send your new order immediately which will reduce your wait time. Once we receive your return we will refund your payment the full amount. 

Unfortunately we do not rent skis. The best bet is to rent right at the mountain!

We find that our kids trade in program works best for the child and the paying parents! With over 45 years of expert knowledge and ski advice our kids trade in program makes more sense for the family than leasing. 

Our two retail stores are located in Portland and Freeport, Maine, USA!